FAQ

2-5 days for OS metro areas. We use DHL and FEDEX.

2-4 days for Australian metro areas. We use TNT and Aus Post.

WOOD: High grade Baltic Birch 1.5mm A/B grade plywood. It is thin and lightweight with a beautiful finish. Sourced from one of the world’s leading forest products manufacturers.

Due to the unique properties of each piece of wood used to make your map there will be slight variation in appearance from the maps pictured on our website.

Yes. PEFC and FSC certifications ensure that the wood comes from responsibly managed forests.

Let us know as soon as possible and please photograph the defect/damage. We require notification within 7 days of receiving your map delivery. You can email or call us (contact page) and we will arrange for gallery of the map and send out a replacement as soon as possible.

In the case of our custom maps, we are not responsible for mistakes in the product relating to features that were submitted and approved during the ‘custom map builder’ process. This includes (but is not limited to); choice of scale and layout of map, spelling and grammatical mistakes or the inclusion of special location markers.

Link to your returns policy.

You are able to return any of our stock maps, if you change your mind (though we don’t think you will!). If after receiving delivery of your map you want to return it, you can do so within 7 days, given that it is in it’s original condition and packaging. You will just need to pay for the return shipping costs and we will refund the remaining amount you paid.

Custom maps: We are committed to crafting your custom map within 3-7 days of design approval and payment. However, if there happens to be any delay in production we will notify you as soon as possible.
Please note: During the holiday season, this crafting time could take a little longer, if that is the case, we will ship your map EXPRESS (at no extra charge) which means you will receive it in time for the Holiday Season.

Stocked maps: If you order one of our stocked maps, we can usually ship this out the 2-5 days. We will advise you is there happens to be a delay.

Pangea Maps use a combination of courier and postal services to ship your order. Please ensure you have provided a delivery address where someone will be available to sign for delivery during business hours. Where possible we will provide a tracking number for your order. Unfortunately, we cannot deliver to a PO Box or Private Bag.

Yes. We have 3 sizes available for most of our maps (mini, medium and mega) - see product descriptions for exact dimensions. If you cannot find the size you are looking for, please contact us and we will provide you with a quote for whatever size you are after.

We use Stripe Merchant Facility. This is a secure platform that protects your credit card information.

Yes. However, customs policies vary from country to country and you, or the recipient of your map, may be subject to import duties and taxes which are payable upon delivery. Please contact your local customs authority in the destination where your order is being shipped to.